Name: TRUE ROMANCE
Brand: Flower Delivery Bloomsbury
Price: 110.00 GBP
Availability: InStock

Bloomsbury Flower Delivery Terms & Conditions

Introduction

Welcome to Flower Delivery Bloomsbury. These Terms & Conditions ("Terms") govern your use of our online flower delivery services for customers in Bloomsbury and the surrounding areas. Please read these Terms carefully before placing an order. By accessing our website and purchasing our services, you agree to comply with and be bound by these Terms. We reserve the right to update these Terms from time to time, and any changes will take effect immediately upon posting.

Eligibility and Service Area

Our flower delivery services are available to individuals aged 18 years and over who have the legal capacity to enter into binding contracts. Services are specifically provided to customers in Bloomsbury and its surrounding areas. Please verify your delivery location during the order process. Orders placed outside our designated service area may be declined or incur additional charges.

Order Process

To purchase flowers through Flower Delivery Bloomsbury, follow our straightforward ordering process:

Product Selection: Browse our online catalogue and select your preferred flower arrangements.
Personalisation: Add any personal messages or customisation as available per product listing.
Delivery Details: Input accurate recipient details and preferred delivery date. Please double-check delivery addresses for accuracy, as we cannot accept responsibility for failed deliveries due to incorrect details.
Order Review: Examine your order in the basket, ensuring all details and quantities are correct.
Checkout: Proceed to payment, entering your billing and shipping information as required.
Order Confirmation: Upon completion of payment, you will receive an email confirming your order. This represents our acceptance of your order and forms the basis of our contract with you.

Occasionally, products may be unavailable due to seasonal changes or supply issues. If your selected flowers are unavailable, we reserve the right to substitute with similar flowers of equal or higher value. We endeavour to contact you to discuss suitable alternatives where possible, but reserve the right to proceed with appropriate substitutions to fulfil your order on time.

Prices and Payments

All product prices listed are inclusive of VAT and are quoted in pounds sterling (£). Prices may be updated from time to time and will be as displayed on our website at the point of purchase. Delivery charges, where applicable, are clearly displayed during the order process before payment is due.

We accept payment using major UK debit and credit cards. Payment is required in full at the time of order. By submitting your payment, you confirm that the payment details provided are yours and that sufficient funds are available. We use secure payment gateways to process transactions, ensuring your financial data is handled safely.

If any payment is declined, your order will not be processed and we will notify you promptly. Flower Delivery Bloomsbury accepts no liability for any loss arising from failed payment attempts.

Delivery Policy

We are committed to delivering your flowers on the requested date for all addresses in Bloomsbury and the surrounding areas. Orders placed before the daily cut-off time (as detailed on our website) will be scheduled for same-day or next-day delivery, subject to availability and specific delivery slots. Orders after the cut-off time will be delivered on the next available day.

While we strive to meet all delivery requests, unforeseen circumstances such as traffic delays, adverse weather, or other events outside our control may lead to delays. In such cases, we will communicate with you to arrange an alternative delivery time where possible. Where no recipient is available at the delivery address, our driver will attempt to leave the flowers in a safe place or with a neighbour and notify you of their location. We are not liable for deliveries that cannot be completed due to incorrect delivery details or absence of the recipient without suitable alternative arrangements.

Proof of delivery may be retained for our records. You agree to ensure someone is present to receive the order on the selected delivery date, or to make necessary arrangements in advance.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. Order amendments or cancellations must be requested with reasonable notice before the scheduled delivery date. Orders already dispatched or on the day of delivery may not be eligible for cancellation or alteration.

Right to Cancel: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, perishable goods such as flowers are exempt from the right to cancel once delivery has commenced. Refunds or amendments for perishable products are only considered before dispatch. Where eligible, refunds will be processed within 7 working days to your original payment method.

In the unlikely event of goods being delivered in a damaged or unsatisfactory condition, please contact us promptly with photographic evidence so we can investigate and resolve the issue in line with our customer care policy.

Liability

Flower Delivery Bloomsbury strives to provide fresh, high-quality floral arrangements. We accept statutory liability for any death or personal injury resulting from our negligence and do not exclude or limit our liability where forbidden by law. Subject to this, our aggregated liability for damages or losses resulting from your order, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the value of your order.

We do not accept liability for indirect, incidental, or consequential losses, delay in delivery due to circumstances beyond reasonable control, or for damages resulting from your failure to supply accurate delivery details. Where a delivery is left according to your instructions (e.g., with a neighbour or in a safe place), risk passes to you at the time of delivery.

While we make all reasonable efforts to ensure our website is free from viruses and other harmful content, we cannot guarantee its security and accept no liability for any loss or damage resulting from its use.

Product Quality and Substitution Policy

Flowers are natural products and may vary slightly in colour, size, or shape from those displayed in our images. We take care to ensure our arrangements closely match product descriptions, but reasonable substitutions may be made where necessary. Any substitution will be of similar type and equal or greater value. The lifespan of flowers can be affected by environmental conditions; to prolong freshness, please follow any care instructions provided with your arrangement.

If you are not satisfied with the quality of your order on arrival, contact us within 24 hours of delivery with clear photographs of the delivered bouquet; we will investigate and, where appropriate, offer a replacement or refund in accordance with our customer service standards.

Personal Data and Privacy

Personal details provided during the order process will be handled in compliance with applicable UK data protection laws. We process your information to fulfil your order and, where you opt in, to communicate future offers and marketing. For further details, refer to our Privacy Policy, available on our website.

Intellectual Property

All website content, images, designs, logos, and intellectual property related to Flower Delivery Bloomsbury are owned or licensed by us. Reproduction, copying, or other unauthorised use of any part of this website or creative content without our express written permission is strictly prohibited.

Governing Law and Dispute Resolution

These Terms & Conditions and any contract between us in relation to your order will be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a resident of Northern Ireland or Scotland, in which case you may also bring proceedings in those jurisdictions.

General Provisions

If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect. Headings are for reference only and do not affect interpretation. Our failure to exercise any right under these Terms does not constitute a waiver of that right. These Terms constitute the entire agreement between you and Flower Delivery Bloomsbury in respect of your use of our flower delivery services.

Contact and Customer Support

If you have any questions about these Terms & Conditions, your order, or require assistance, please use the contact form provided on our website. Our customer service team aims to respond promptly to all queries.

Note: These Terms & Conditions apply to all customers placing flower delivery orders with us in Bloomsbury and the surrounding areas.